FAQ

At HIVEHUB LTD, we aim to make your shopping experience seamless and enjoyable. Here are answers to some of the most common questions our customers have.

1. What types of chairs do you offer?

We specialize in a variety of seating solutions, including:

  • Suede Recliners: Luxuriously soft and comfortable for ultimate relaxation.

  • Armchairs: Stylish and supportive for any room.

  • Leisure Chairs: Perfect for reading, watching TV, or unwinding.

  • Benches: Versatile pieces suitable for living rooms, hallways, or bedrooms.

Every product is carefully selected to ensure quality, comfort, and style.

2. Do you ship internationally?

Yes! We ship to locations outside the United Kingdom.

  • UK: Free standard shipping.

  • International: £15 shipping, with free shipping for orders over £150.

Delivery times vary depending on your location. Please refer to our Shipping Policy for more details.

3. What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange policy.

  • Items must be in their original condition, unused, and in the original packaging.

  • Customized or personalized items may not be eligible for return.

For full details, see our Return & Refund Policy.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.

  • Use this number to monitor the progress of your delivery online.

  • For any issues with tracking or delayed shipments, contact our support team at support@hivehubltd.shop or call +44 1422 173689.

5. What should I do if my item arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item:

  1. Contact us immediately via email or phone.

  2. Provide your order number and a description or photo of the issue.

  3. We will arrange a replacement or full refund at no extra cost to you.

6. How do I assemble my chair?

Most of our chairs arrive pre-assembled or require minimal assembly.

  • Assembly instructions, if needed, are included in the package.

  • If you encounter any difficulties, our support team is happy to guide you step by step.

7. Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of purchase.

  • Contact us promptly with your order number.

  • After this window, we may not be able to modify or cancel the order due to processing and shipping schedules.

8. How do I contact customer support?

You can reach our team through:

We aim to respond to all inquiries within 24–48 hours on business days.

Elegant Assurance:
At HIVEHUB LTD, we are devoted to providing guidance, clarity, and support at every step. Our FAQ is designed to answer your questions efficiently, ensuring your shopping experience is as comfortable and enjoyable as the chairs we offer.